What are your delivery times?
We prepare your order within 1–2 business days.
Delivery then takes 5 to 10 business days, depending on your country.
Do you ship internationally?
Yes!
We currently ship to:
United States
Canada
United Kingdom (mainland)
Australia
New Zealand
If you’re located elsewhere, feel free to contact us, we’ll check available options.
Where are your products shipped from?
Our registered office is located at:
200 rue de la Croix Nivert, 75015 Paris, France
Most orders are shipped from our international logistics center, which allows us to keep products in stock and ensure fast dispatch.
Will I receive a tracking number?
Absolutely.
You will receive a tracking number as soon as your order is shipped.
If needed, you may request tracking after 3 days:
One item is missing from my order, what should I do?
No worries!
Some orders may be shipped in multiple parcels depending on stock availability or warehouse location.
The rest of your order will arrive shortly.
I haven’t received my order — what should I do?
We’re sorry for the delay.
Occasionally, parcels may be slowed down by customs or local carriers.
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Check your tracking link
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If you still need help, contact us anytime:
We will assist you until your order is delivered.
My item arrived damaged, what should I do?
We sincerely apologise.
Please send us a photo of the damaged product at:
We will send you a free replacement right away.
Do you offer refunds?
Yes.
You may request a refund within 30 days of receiving your order, as long as:
• The item is not discounted
• The item is returned unused, in original condition, and in its original packaging
You can read our full Refund Policy here: